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(936) 687-1003 [email protected] 128 S Main St., Grapeland, TX 75844

In Texas, intellectually disabled & independent living services are regularly sought out in our communities. We offer support to families and individuals. Here are the answers to the most common questions we receive from residents of the serviced communities.

What are your hours of operation?

Best Friends is open from 8:00am–5:00pm, Monday–Friday.

How do I contact you?

You can call our main number at: (936) 687-1003, email [email protected] or submit a contact form online. If you are looking for services, please fill out our online questionnaire and we will respond to you within 24 hours.

What are developmental disabilities exactly?

Developmental disabilities are not the same as learning disabilities. A diagnosis of a developmental disability may be given if all three of the following criteria are met:

  1. There is significantly sub-average intellectual functioning (an IQ of 70 or below)
  2. There are concurrent deficits or impairments in adaptive functioning
  3. The conditions occur before age 18 years.

What resources are available?

You can see our full list of services on our Services page. Additional information about resources can be found on our Resources page, or visit:

Can a person diagnosed with autism receive services?

Yes. Autism is one of the pervasive developmental disorders (PDD) that are included in our served priority population. Others include Pervasive Developmental Disorder, Asperger’s Disorder, Rett’s Disorder and Childhood Disintegrative Disorder.

How long does it take to access Developmental Disability services?

In Texas, establishment of eligibility is required before a person may receive any intellectually disabled & independent living services. Providing Burke, or other area office, with previously documented evidence of a qualifying diagnosis (i.e., mental retardation, autism, PDD, related condition) will expedite service entry. Once this information is obtained, it generally takes no more than a few weeks to access services.

Is there a waiting list for Developmental Disability services?

The wait time varies depending upon the service. Each program will have specific information regarding wait times for intellectually disabled & independent living services. Good preparation is key. Discuss your future needs with family and other advocates and determine when is the right time to get on a waiting list.

How is Best Friends funded?

Best Friends Community Services receives state and federal funds administered by the Department of Assistive and Rehabilitative Services, the Department of Aging and Disability Services, Department of State Health Services, and Intellectual and Developmental Disability Services, respectively. Insurance payments, Medicaid and commercial policies for client services are an additional source of funds.

Where are you located? What areas do you service?

Best Friends Community Services is located in Grapeland, Texas, in Houston County. We currently provide intellectual and developmental disability services to people in the following Texas counties: Anderson, Angelina, Brazoria, Cherokee, Houston, Jasper, Joaquin, Nacogdoches, Newton, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, Tyler, Walker and others in Region 4 and Region 5.

What do our relationships look like?

At Best Friends Community Services, we believe in long-term partnerships that are committed to quality care. It is our goal to establish a circle of trust through honesty, dedication and hard work.

What commitment do you have to the community?

We have committed to serving people and their families, our payors, our local community and our country. We believe our old-fashioned ways—real human contact, honest conversations and the ability to care is what sets us apart from the rest.

Do you take volunteers?

Yes. We have a variety of volunteering opportunities. Please visit our Volunteers page for more information.

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